Registration in Med4EU’s system

We are very happy that you want to start treatment in Poland with Med4EU.

By registering in our system, you are signing a contract with us for organisation of medical treatment in Poland. Before we get to it, we need to make sure you understand the key points of your Med4EU collaboration.

If for any reason you decide not to cooperate with us, do not worry – the termination of the contract concluded through the registration will not have any adverse effects.

Med4EU does not offer medical services

Treatment will take place in our partner institutions – some of the best private health centers in Poland, or in a medical facility chosen by you. 

Med4EU handles the administrative side of the treatment process and its reimbursement in the NHS

Med4EU deals with the coordination of the administrative side of the private treatment in Poland and prepares applications for refunds and reimbursement procedures in the NHS on behalf of the patient. 

You will need to provide us with some documents

You will need to provide us with proof of your residency, the information about the GP you are registered along with your National Insurance and NHS numbers.


What documents will be needed?

Documents confirming your residency


You will need to send in at least 2 appropriate forms of official evidence to show that they are resident at the permanent / settled address you provided us with.



They must cover the treatment period, before and after, and one of them MUST have been issued within 3 months of the treatment period.

The first should be a bank statement (from the person receiving treatment or the parent if the application is for a child), showing activity / transactions in England, covering transactions before and after the treatment period.

The second should be an official document, such as:

– A local authority council tax bill.

– Utility bill (e.g. gas, electric, water).

–HM Revenue & Customs (Inland Revenue) tax document e.g. tax assessment, statement of account, notice of coding. P45s and P60s are NOT acceptable.

–Official statement / letter from a relevant benefits agency confirming the right to benefits or state pension.


If the first piece of evidence is not available, then 3 pieces of evidence should be submitted including at least one from the secondary list and two others from the secondary list or from the list below:


–Driving licence.

–Fixed line telephone bill.

–Mobile phone bill.

–Rent book.

–Rental agreement (local authority / private) – if don’t pay utility bills.

–Solicitor’s letter confirming recent house purchase or land registry confirmation (in this case, proof of previous address will also be needed).

–Payslip (if current address recorded).

–NHS letter / appointment card.

–Letter from employer.

You will need to provide some of the documents after the treatment has ended

In order to receive a refund of your medical expenses, you will need to provide us with selected documents upon completion of your treatment. Whether or how fast you get a refund depends on whether and how quickly you send us a complete set of documents.

The patient pays for the treatment and the NHS reimburses the costs

Under the EU Directive, patients pay for the treatment themselves, and then receive a refund from the NHS. 

Our fees

Med4EU charges two types of fees: the application (administrative) fee and the success fee. We deduct the previously charged admin fee from the future success fee. See the Fees table for more information.

When do you pay the fees

After registering in our system but before starting our services, Med4EU the patient pays fee for preparing the application (the administrative fee). Once the patient pays the fee, Med4EU handles the administrative side of the treatment process and the application for reimbursement of its costs with the NHS. Upon receiving the refund, Med4EU charges a success fee, from which deduct the already paid admin fee. For more information, see the Fees Schedule.

By registering, you are signing a contract with Med4EU

Please read the Terms of Service by Electronic Means and General Terms and Conditions. Both documents contain important information. To register in our system you need to agree to both documents. By registering system, you are entering into an agreement with us to arrange treatment abroad.